Frequently Asked Questions

Shipping

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We offer free Ground Shipping within the US (3-5 business days). International Shipping costs $27, orders over $300 enjoy free shipping. The customer will need to pay any duty or international taxes. There is a $9 Shipping cost for all returns using our prepaid label. Please visit our Returns section for more information. We can accommodate faster shipping; the rate is determined based on zip code. Please email support@bella-tu.com with any shipping requests or questions.

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Cancel an Order

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If you would like to cancel an order you have not yet received, please contact customer support here within 24 hours of placing your order for a full refund. Any order that has been shipped or processed cannot be cancelled.

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Returns & Exchanges

Posted by Design by Bold Collaborator on

If you are not completely satisfied with your purchase, we will accept returns that are in new condition, unworn, and with tags still on within 28 days of the date you ordered for a refund. Items received after 28 days will only be eligible for store credit. Any items after 45 days of receipt will no longer be valid for return, exchange or store credit. In order to better serve you and ensure that returns are processed in a timely manner, we require the use of our return label and a fee of $9 will be deducted from your refund...

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