Frequently Asked Questions
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Ground Shipping within the US (3-5 business days): Free
International Shipping: $27 (customer will need to pay any duty or international taxes)
We can accommodate faster shipping; rate is determined based on zip code. Please email email@example.com with any shipping requests or questions.
Cancel an Order
If you would like to cancel an order you have not yet received, please contact customer support here within 24 hours of placing your order for a full refund. Any order that has been shipped or processed cannot be cancelled.
Returns & Exchanges
Full price and sale merchandise may be returned for a full refund (less shipping and handling) within 10 days of the date on which ordered items were delivered to you.
Returns must be received by bella tu in their original condition, not having been worn, altered or washed, with original tags attached.
To return or exchange your item(s), you must submit a Return Authorization Request form, accessible here. Within 24 hours of receiving your return request form, we will issue you a pre-paid shipping return label for your item(s).
Upon receipt of returned goods, bella tu reserves the right to deny a refund if the merchandise does not meet these return policy requirements. Please allow up to 14 days for us to process your Return. We will email you upon receipt of your returned merchandise and notify you of the status.